A.K. Alvi Enterprises Trading as ZeroWatt
At ZeroWatt, we are committed to providing quality services while respecting your privacy. This Privacy Policy outlines our ongoing obligations to you regarding how we manage your Personal Information.
Compliance with the Privacy Act 1988 (Cth)
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
For more information, you can access a copy of the APPs on the Office of the Australian Information Commissioner’s website: www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information (PI) refers to information or opinions that identify an individual. Examples include:
- Names
- Addresses
- Email addresses
- Phone and facsimile numbers
We collect PI through various means, such as interviews, correspondence, phone calls, emails, publicly available sources, and third parties.
Purpose of Collection:
- To provide our services to you
- To provide information to the Victorian Energy Upgrades (VEU) program
We may use your PI for related secondary purposes where you would reasonably expect such use.
You can unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
Sensitive Information
Sensitive information includes details about:
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Trade union memberships
- Health or criminal records
ZeroWatt does not collect sensitive information.
Third-Party Information
Where practicable, we collect PI directly from you. However, we may also receive your PI from third parties. In such cases, we will take reasonable steps to inform you about the information provided.
Disclosure and Storage of Personal Information
Your PI is stored securely to prevent misuse, loss, unauthorized access, modification, or disclosure.
When your PI is no longer required, we will take reasonable steps to destroy or permanently de-identify it. Client files containing PI are retained for a maximum of six years.
Accessing and Correcting Your Personal Information
You may request access to the PI we hold about you or ask for corrections.
- Fee: No access fee is charged, but an administrative fee may apply for copies.
- Identification: We may require identification before releasing information.
To make a request, contact us in writing at:
ZeroWatt
139 Burwood Highway, Burwood, VIC 3125
Email: info@zerowatt.com.au
Maintaining the Accuracy of Your Personal Information
We aim to ensure that your PI is accurate, complete, and up to date. Please notify us promptly of any changes or inaccuracies.
Complaints and Enquiries
If you have any concerns or questions about this policy, contact us:
ZeroWatt
139 Burwood Highway, Burwood, VIC 3125
Email: info@zerowatt.com.au
Website: www.zerowatt.com.au
